I’ll be honest—I didn’t rush into outsourcing our customer service overnight. Like every eCommerce business owner, I was skeptical. Would quality suffer? Would our customers even notice? Could anyone but my company really get our products and communicate effectively with them? But after some years in the business, something hit me: the more that we … Continue reading Why I Chose to Outsource Ecommerce Customer Service (and What Every Brand Should Know Before They Do It)